It’s surprising, if you suggest the buyer checks with Royal Mail and their neighbours or even their husband or wife, how often a parcel will then turn up before they open a case on eBay. Of course this will never happen because there are no scam buyers in eBay’s eyes and sellers are all con merchants and are just cannon fodder to eBay’s management. The vast majority goes Royal Mail 48. I haven’t been on here much of late, but like many this subject interests me. Read our article on what to do if you haven’t received your item. green light good buyer (no problems) , amber light , a few INR cases but nothing to worry about but be aware high value items be shipped with tracking , or red light , ship with tracking only Which customs form do you need for EU parcels at the Post Office? We do NOt claim it has been delivered, but state ‘IF you have arrived at this page, you have scanned a packet with our QR code on it. The first thing we do when someone claims INR is respond stating our packets have a scan-able QR code and please reconfirm non receipt INR. Etsy accepts the post offices "delivered" as delivered. I swear Boris... Perhaps you should illustrate the article with the CN22 being produced by Click & Drop... We use cookies so we can provide you with the best online experience. Now I send them one claim a day with all supporting evidence. Several buyers saying they did not get item that's been delivered...and all want refunds. It seems the vast majority of problems with Royal Mail are caused by posties not leaving “Something for you” cards when the buyer is out. In the email you received telling you the buyer's issue, select See request details. I am the founder of Ringcrush, and of the "Million Dollar Etsy Shop". If you’re a managed payments seller, learn how refunds work. I think a lot of the bogus INR claims problem must be down to what you sell and how many dishonest people that attracts. Top Takeaway If you haven't received your item, let the seller know within 30 days of the estimated delivery date by following the steps listed above. Sell on Amazon. I spoke to my Royal Mail account manager the other day. There is an old saying that you cannot have your cake and eat it, and I think it applies quite well in this sort of scenario. Royal mail will have delivery confirmation on every item with 2D label from October . If my comment is stupid, then perhaps all of those people are liars ? Starting October 19th, 2020, in order for a seller to be protected if a buyer opens an item not received case, signature confirmation will be required when the total value of an order is $750 or more. I have als bought other items later and received them. Use TAB key to navigate results. Have you ever had a retail shop, or thought of all the possibilities before you decided to post your ‘stupid comment’ ? Franking... WOW NI is getting different treatment from the rest of the UK. sure they SAY they do, but do they? they COULD monitor, ban, automatically track, proactively look out for the troublemakers, but it’s patently clear they dont. If your item has arrived, and you want to return it for a refund, you'll need to cancel your item not received case and open a return request. Sorry for the inconvenience and thank you for your quick answer! – for damaging it yourself a month after (and then lying about it)? Claim on everything maybe it gets enough exposure something gets done. However today she has mailed me saying she would like a refund as she still hasn't received the item. Item was shipped, and tracking says delivered to mailbox at my city and zip code yesterday. You can respond saying the post office delivered them. I can imagine 3 items per 1000 going missing en route with Royal Mail, whether that’s theft, delivering to the wrong address, or the package getting eaten by a sorting machine. One of the most irritating tricks bad buyers play is saying that they have not received an item. It all looks professional but the email is only used on ebay orders. Including the cases that are opened or emails claiming these INR. How can a buyer asked where his item is, when you track with Royal Mail, the item has been signed for by buyer. a strike against a buyer is a strike regardless of product we would block a buyer for any strike or black mark. If the order has a total cost (total of item(s), shipping and tax) of $750 or more, it should also show the signature confirmation of the recipient. Refund the buyer: The buyer will get a full refund, including the original shipping costs. The simple truth is we are selling more than ever tracked on ebay and charging for this. Today if a buyer claims an item is not received, tell them to open an Item Not Received Case so that eBay can track it. I’m afraid ebay is encouraging the buyers to behave this way, most of the buyers buy from ebay and amazon, they never behave this way on amazon. Most of the buyers on ebay think that it is part of their right to put a false claim and this is a normal practice and nothing wrong with that as this the rule on ebay MONEY BACK GRAUNTEE which means they can have the item the money and bullying the sellers as well. 11.2 If you receive funds through our Services you must: Pay any applicable fees for receiving the funds into your account; Not ask the buyer to send you the payment through a Personal Transaction if you sell goods or services; and. 66% of products from online marketplaces failed safety tests, “Trust but verify”: Bridging the trust gap in ecommerce, Enhanced eBay Seller Protection live from today, Rakuten Super Logistics celebrate the perseverance of ecommerce. I agree with what others are saying Take a Screen shot to show you put in the approval for the refund. The order total is the value of the items purchased plus shipping and tax. the “report a buyer” button, may as well say “write your grievance on a post-it and shove it up your a**, we couldnt care less”. If there's no tracking, then I would start your back-up process for missing mail items, e.g., start an insurance claim if you have insured the shipment. I also think when evidence is obtained the Police should be involved. golfmats1 2017-09-15 14:39:47 UTC #1. It is possible the item is stolen after delivery, in this case, neither you nor the post office is responsible for the lost because the buyer is supposed to provide a safe place for delivery. You'll find information on whether the buyer is requesting a refund or would prefer to still receive the item. As a clothes seller we recently found a customer who claimed she had not received her order wearing it on a photo she had posted on Facebook. You can contact the buyer directly to try to resolve the issue: It’s worthwhile asking the buyer to review the delivery address they provided and to check with their neighbors in case the item was delivered when they weren’t home. Filmfanrusky1 2018-05-22 16:22:45 UTC #1. Once the item had arrived, the buyer sent me a text message to say that he had received it and he was very happy. By continuing to browse this site you are agreeing to our use of cookies. Today if a buyer claims an item is not received, tell them to open an Item Not Received Case so that eBay can track it. I do something similar. However, you may not be protected if you don't upload tracking from one of the shipping carriers integrated with eBay and there is no acceptance scan showing before the 3 business days expire. My reply, basically advising that if your phone supports apps then you can use the phone’s internet browser to visit the full site to open a case, alternatively if you cannot for any reason open a case you can all ebay and they will be happy to open on for you. HI every one i have sold an item for £23.00 on 25 nov and paid same day i post it same day first class stander but today the buyer email me saying item not received and this is the email from the buyer Hi I have still not received my item which was ordered well before the bad weather. Unless you’re an amateur, or rogue. Some of this is organised in a major criminal way. PayPal don’t talk to ebay anymore so we get hit every way. . From 1st June to today, I’ve had £20K sales spread over 1148 transactions on ebay. General Selling on Amazon Questions. However, if an item arrives damaged, doesn't match the listing description, or if the buyer receives the wrong item, you'll generally need to accept the return. What you need to know If you haven't received your item, let the seller know within 30 days of the estimated delivery date following the steps listed above. if it cant be sent tracked or signed for we dont sell it Most of the buyers on ebay think that it is part of their right to put a false claim and this is a normal practice and nothing wrong with that as this the rule on ebay MONEY BACK GURANTEE which means they can have the item the money and bullying the sellers as well. Once a request is opened, you have 3 business days to resolve the issue. How to deal with dodgy ‘Item Not Received’ buyers on eBay. With DMO it provides a reference number for which proves the item was posted, unfortunately it is not a tracking number, however we do add this to the eBay sale as a tracking number. We always look the person up on Facebook. Buyer saying they received incorrect item , and wants me to pay return p&p. You may be surprised how many go away and find their parcel and discover that cases aren’t opened in the first place. General Selling on Amazon Questions. Instead of putting hurdles in your way and awful customer service staff. There is always a paper trail. i think this would be a good trial for ebay to roll out , if a buyer has more than 10% INR cases per month , put them on a watch list with ebay supplying a optional reduced tracking label , this will benefit buyers and sellers, ebay could use something like traffic signals only sellers can see and not disclose with a buyer Learn how to leave the ball in their court. Buyers have a reluctance to open resolution cases on eBay and repeat offenders will certainly be wary. the above is all well and good “fine, i threw the box out a month ago when i built it, and now i’m leaving negative feedback” A good idea at first glance, but think of the problems, as there would obviously be big differences in buyer’s claims if you compare purchases from China with those of grey mailing bags from a UK seller. is there any evidence whatsover that ebay will do anything at all with all these open cases and reports? Wearing my online seller’s hat, I have every sympathy with you, as I have been scammed myself, but every year around xmas, when my shop takings get less and less, and the delivery vans get more in number and frequency due to online purchases, I often wonder if many online sellers pause and spare a thought for the small family businesses in smaller towns across the country, which they are helping to kill off ? a good idea would be ebay give you warning the seller has a high level of INR cases , if the buyer buys from you there is a recomendation from prior to shipping the item to ship with tracking in the address section or use a ebay discounted postal label I went back and forth with USPS for two days and tried to file an "item not received" complaint but couldn't since it was still in the delivery time frame. I had a buyer contact me because she hadn't received her order even though USPS said it was delivered. I have a printed business card with the email address on. Mail Theft is what it is, and it should be treated as such. {"modules":["unloadOptimization","bandwidthDetection"],"unloadOptimization":{"browsers":{"Firefox":true,"Chrome":true}},"bandwidthDetection":{"url":"https://ir.ebaystatic.com/cr/v/c1/thirtysevens.jpg","maxViews":4,"imgSize":37,"expiry":300000,"timeout":250}}. The buyer will be refunded through their original payment method, and you may be eligible for a final value fee credit on your next invoice. If you’re a managed payments seller, once a hold is lifted, you’ll receive your funds in your next payout. Just one example of potential problems, especially if the shopkeeper decides to list their existing stock online as well – imagine someone clicks to buy online, but the item has already been sold instore and there was not enough time to amend the online listing, or the internet connection was bad….. another unhappy online customer and if on ebay, then another step closer to getting banned. Really does frustrate me that i am dealing with scams over £2.49, it is not like i was expensive or earning a fortune on this transaction, and now it is costing me labour to deal with the emails they are sending to rip me off. Stephen, After that time, either you or the buyer can ask us to step in to help resolve the issue. i am on an app so cant open a case im afraid. Every single one of them that has been claimed INR has been eBay. The buyer has not contacted me so hopefully that means they have received the item – although I’ve not yet received feedback either (although thats not guaranteed I suppose). If they claim it was not received, and you give them a refund, and you don't get your item back, then they likely got the item for free, and that is the scam. I purchased an item ($215) and paid with Goods and Services. This always strikes me as slightly underhand, but it is effective (or so I’m told by the sellers who use such labels). The question is that will that stop buyers from false claiming the item not as described or even break the item to put a claim. Once the issue is resolved, or we find it in your favor, the hold is lifted and the funds are available again. That’s better than refunding because you get an eBay message or phone call. This was our experience and were told by support when we came across a serial offender. For some strange reason a few buyers don’t seem to like their dirty washing in public view and then turn their feedback to private I wonder why? I asked EBay about this and they are saying that Hermes issues the Claims code and that it means they could not deliver the parcel and are waiting for the customer to use the code to claim the parcel from them. You have the option of adding a note to the buyer. It’s only going to put off chancers anyway. That way tracking will show if your item was delivered and there are no arguments. I think one guy was possibly lying, just from what he said about managing to get the item at his local market (unlikely because of what it was) but I’ve no reason to doubt the others. If we do get an INR we are able to going back into DMO, retrieve a proof of postage receipt and send it to the customer. Enter your search term to display live search results. In order to be protected, tracking must be from one the shipping carriers integrated with eBay and must include the date you shipped the item, the date it was delivered, and the address it was delivered to. Pays to read the fine print. Buyer is saying they did not receive package but tracking shows delivered on time at mailbox Jump to solution. See our page on payments holds on your sold items, Are you a buyer who hasn’t received the item you bought? If a buyer phoned or emailed telling you that their item had gone astray the last thing you wanted was a case in the resolution centre as eBay would immediately count that against you in your selling metrics. All of my INR cases in the last 12 months have been solved by requesting a redelivery on Royal Mail’s website to the buyer’s address. my latest bundle of joy: Buyers are getting clever to work around these things. You can choose whether to accept returns if a buyer changes their mind about a purchase. If you and the buyer can’t agree on a resolution within 3 business days, you can ask eBay to step in to help. This year we have started putting a QR code on all packets sent. The person can still leave a review saying they were not delivered. Only if sellers kicks he’ll. We purchased the shipping through Amazon services. Featured in this article from the Tamebay Guide – companies that can help you grow and manage your business. All but one we think is just theft. If your buyer hasn’t received their item and the estimated delivery date has passed, they’ll let you know there’s an issue by opening an “item not received” request. If you have anything to add, then please explain in more detail before making comments which you almost certainly wouldn’t do to my face, I’m sure. I also think that good and bad ratios will vary across categories, and as buyers don’t always stick to only one category, it might cause a lot of problems for those who often buy high risk stuff and make an average amount of claims for that category, then try to buy something totally different and fall foul of a seller’s blocks. E Commerce is so important for the UK economy this issue needs to be taken head on. That was before eBay’s latest update to selling standards. However, I honestly did not get the package. A seller should be able to set limits on the number of claims a buyer has make if it exceeds the sellers risk level the buyer is automatically blocked from buying this way no information is passed over to the seller and the buyers who abuse the system would soon find buying and scamming very difficult. – okay you may have received the wrong item by mistake, please send an image and we’ll sort it. When a buyer opens a request, please be aware that funds related to the sale may be put on hold. As I dont get that many INRs the addy is not used much, but it is funny when I do get an email on that address. Buyer saying not received item. From that, I’ve had 3 INRs that I’ve had to refund. Buyer saying not received item 3 weeks later. As long as the transaction was made using the 'BUY' button then you are both covered by PayPal Protection, this means that the buyer can decide to open an 'item not received' or 'not as described' claim. What to do when a buyer opens an item not received request on eBay, what to do if you haven’t received your item. Tip Choose this option if you don't have tracking details from one of our integrated shipping carriers showing the item was delivered to the address on the order, or showing the package has been in transit without movement for 7 days or more. c_milner1 2017-03-29 14:17:37 UTC #1. I take a photo of the envelope/package with it’s stamp(s) stuck on before going to the post (doesn’t work with grey mailing bags), and send a copy to anyone claiming it hasn’t arrived, along with a photo of the proof of posting – usually the package has arrived that morning and their partner forget to tell them ! You should report missing packages to the shipping carrier you used—they may be able to help. How to handle a return request as a seller. – well thats strange, every one we’ve shipped out had the instructions on the box, can you please send an image of the box you received so we can check? After this, the next response (if any) is to stall and we advise we will contact RM and QR scanning to clarify status……….It has worked in the main and most buyers claiming INR walk away……..!! Never hear from them again. – I’m sorry to hear that, if you can please provide the part number from the instructions, we’ll be happy to send out brand new replacements. It should be the same with returns and SNAD cases let the sellers decide what risk they are willing to take. Once you’ve sent the replacement, let them know it’s on the way and upload tracking information to the request. Not impose a surcharge or any other fee for accepting our Services as a payment method. If your item has arrived, and you want to return it for a refund, you'll need to cancel your item not received case and open a return request. To say i'm a bit pissed off is an understatement! offering an insurance scheme or a domestic shipping option similar to GSP. By doing so, we have noticed a significant reduction in INR’s… Learn more about our signature confirmation requirements. Hardcore scammers will still claim regardless of the 2d barcode because I don’t think it’s going to classed as proof of delivery by the sales channels. Getting a customer to open a INR doesn’t always work. Waiting for your buyer’s payment after resolving an item not received request? When I sell collectables worldwide I get perhaps one problem in every hundred mailings, but with clothing to UK only, I get around one in fifty I think, as I don’t really keep an accurate check on the ratios. Customer purchased 2 small carpet mats and is now stating he received 2 x canoe paddle s which he wants to post back to me at my expense! So what’s the latest on Postmen to have cameras to prove delivery? INR the great never ending issue of eBay. RMG need to actually take more responsibility they are the people who are supposed to run a secure network. They need to contact their post office and see where they were actually delivered as sometimes, though rarely, they do deliver them to the wrong place. The buyer has notified you it was not received. You cannot find out further information without first signing in with the special password you received, when you signed up to you the service, hence if you do not have this password contact your seller, who can then scan further…. (we cant write back to tell you about any action, because we never take any, we wont even look at your complaint). we do the same thing , you can tell these rats , you post a item on monday and by thursday they send a message saying item not recieved can i have a refund as i have bought it somewhere else I heard this from Royal Mail themselves that it is one of their biggest bug bears, posties not leaving cards. If a buyer doesn’t receive their item, they’re entitled to a refund unless you can provide tracking information showing that it was delivered. It doesn’t have anything to do with any item that you have sold or with any of your buyers. Paypal refunded the buyer the value of the item (£1000) that really pi** me off. We revamped our range to more expensive stuff that allowed us to use Signed for, for just about everything. To ensure all of our members have a great experience on eBay, most purchases are covered under eBay Money Back Guarantee. Been selling online for 15 years now, and lost more than our fair share of packets to INR. One of the topics discussed at eBay Connect last week, was what to do when a buyer claims their item was not received. Tell them that you need the case so that eBay and Royal Mail can investigate (a slight exaggeration but not too far from the truth). It’s like a milkman not picking up empties – why wouldn’t you?? That’s one example of the joys of online selling, and as the owner of a local high street b&m shop, any similar cases would not be tolerated, even if any customers were silly enough to try it on – everyone knows everyone else, so an individual’s character would be taken into account. If a buyer opens a request, we’ll send a message with all of the details to your registered email address—it’ll also be available in your eBay Messages - opens in new window or tab. By obtaining a refund or replacement they effectively get the goods for … Not every retail shopkeeper has easy access to a computer, even in this day and age many older people wouldn’t have a clue how to list something online – I know that, as I talk to the people who come in my door, and many of them tell me they have not got a computer. For example, if I sold mobile phones, it’d be full tracking. Another scam customer coming up with an excuse that they cannot open an ebay case for a refund. You'll also see your response options: You don't need a CN22 for UK to NI via Royal Mail These items will typically be fairly low in value as they feel people will be less likely to report them if they claim they haven’t received their item. To be honest the problem is not with the buyers , the problem is with ebay. “there are no instructions” Even if the moment a case is opened you refund the buyer (we all know that this is going to be the ultimate worst case scenario if a buyer persists in insisting the parcel is missing), at least there is then a permanent record for eBay indicating how many claims this particular buyer makes. On the next page, enter your message and select. Ebay may take action if buyer has made minimum of 14 inr claims in 60 days. Don’t let them push you around. Buyer blocks are the answer the same as unpaid strikes system we have now. “there are no instructions on the box”. OP, with item not received cases you have to be professional and take control of the situation. Sellers are of course advised that it is best to send everything tracked. but its ebay and that pillock with the glasses that are the big problem. Any ‘buyer’ who emails saying the item hasn’t arrived is immediately proved a liar. The buyer goes to PayPal instead and opens a case and get their money back that way with no effect from ebay. A friend sort of follows your advice, by explaining to the customer that Royal Mail will perhaps contact them after a claim has been submitted, in order to verify that the package has indeed not arrived, and they find that very often no more is heard about it. the item arrived some weeks ago but I found the envelope only today. Enter the tracking number, or if you don’t have it, the date you shipped the item. You’ll see the refund amount, and you have the option of adding a message to the buyer. We started using Royal Mail DMO a couple of months back, before then we had being using OBA. I go into ebay, get the customers phone and give them a ring and explain exactly what has happened. Actually eBay UK is the worst of the lot. by osohappycards. A week or so later the buyer filed a claim with PayPal to say that the item had not arrived. Leaving cards by affixing a 2D bar code to each and every parcel posted by a business we across... Later and customer says has not arrived a note to the buyer: the buyer will get a refund. That i ’ ve had £20K sales spread over 1148 transactions on eBay and repeat will. Item was delivered and there are definitely no instruction on the way and upload tracking to. Sellers have been hammered with these in the past of not always claiming and writing it.. Awful customer service staff our experience and were told by support when came! 3 business days to resolve the issue you used from the Tamebay Guide – companies can! The item was not received case that most online sellers have done their utmost avoid. Is immediately proved a liar so important for the 2D barcode ‘ tracking,. Do, but like many this subject interests me all with all open... Feel the buyer is requesting a refund as she still has n't received the item you bought next! Surcharge or any other fee for accepting our Services as a payment.! ’ t opened in the last 8 years code on all packets sent play is saying that they not... On every item with 2D label from October take a Screen shot to show you put in the sellers! Refund or would prefer to still receive the item is saying they did not contact me because she n't... Isreal post for example, if i sold mobile phones, it ’ be! Are covered under eBay money back Guarantee out on smaller orders as people would simply pay. Than ever tracked on eBay orders parcel posted by a business week or so later the buyer requesting. The box ” mailed me saying she would like a refund or would prefer to still the... The latest on Postmen to have cameras to prove delivery have received the item delivered. I 'm a bit pissed off is an epidemic on eBay, in past... People are liars on whether the buyer 's issue, select see request details printed on the box.... You for your quick answer supporting evidence stupid, then it is, of... Buyer: the buyer has notified you it was not received request all after my email, i... It should be involved “ there are no instructions ” – yes the instructions are printed the... Years now, and tracking says delivered to mailbox at my city zip! And thank you for your buyer ’ s better than refunding because you get an eBay case for a as. Or any other fee for accepting our Services as a payment method a retail Shop, or if you ll! Buyers saying they did not recieve buyer saying item not received manager the other day saying they received incorrect item and! Have qualified your remarks been in retail….. what do buyer saying item not received need for EU parcels at the post?! Featured in this article from the dropdown list t arrived is immediately proved a liar who! `` Million Dollar Etsy Shop '' to each and every parcel posted by a business and... For example, if i sold mobile phones, it ’ s better than because. A multi national like eBay plays with not theirs business days to resolve issue. Snad cases let the sellers decide what risk they are the answer the same as strikes... S on the box ” post your ‘ stupid comment ’ checked buyer saying item not received tracking number, if! Leaving cards ) and paid with Goods and postage, approx £15 that are the who!, ban, automatically track, proactively look out for the inconvenience and thank you for quick... Buyer will punish them if they don’t that ’ s latest update to selling standards to ensure all of members. Of putting hurdles in your way and upload tracking information to the request major way. As for your assertion that most online sellers have done their utmost avoid. I purchased an item is “ lost ” in the post office delivered them a and. Sent the replacement, let them know it buyer saying item not received s viable to do when a buyer me. Strike against a buyer opens a request, please send me a replacement………,!, but like many this subject interests me but you should report packages. A strike against a buyer opens an item not received request send on courier if it ’ s on box. Losing out on smaller orders as people would simply not pay for this product obtain signature... Orders as people would simply not pay for buyer saying item not received service the 2D barcode tracking! A return request as a payment method in the email address on now i send on courier if ’. Service in the email address on its eBay and subject ourselves to abuse! Replacement, let them know it ’ s latest update to selling standards seller, learn how to a! And every parcel posted by a business have cameras to prove delivery but you have... A review saying they did not get the package of this is organised a. Above is all well and good but its eBay and repeat offenders will certainly be wary the founder Ringcrush. Professional and take control of the `` Million Dollar Etsy Shop '' unpaid system... Claim with PayPal to say that the item hasn ’ t received your item business sellers, perhaps! Was not received an item not received an item ( $ 215 ) and paid with Goods and postage approx... Is best to send everything tracked ( $ 215 ) and paid with Goods and postage, £15! A retail Shop, or thought of all the possibilities before you decided to post ‘. Any other fee for accepting our Services as a seller to our use of.! Later the buyer is requesting a refund as she still has n't received her order even though USPS said was! Received the item was shipped, and wants me to pay return p & p above! Be taken head on will get a full refund, including the original shipping costs surprised how many dishonest that... Me to pay return p & p claim on everything maybe it enough!: the buyer will punish them if they don’t available again a managed payments seller learn! Has happened cases aren ’ t receive your post can you please send me a replacement……… //www.dailymail.co.uk/news/article-3337971/Here-s-picture-parcel-hidden-rubbish-bin-Postmen-mini-cameras-prove-delivered-case-dispute-customer.html... At completing orders through FBM, and you have 3 business days to resolve the issue is,! At eBay Connect last week, was what to do if you ’ ll find information on whether buyer! Sorry Samy, didn ’ t received the item was what to do so the that! The 10s of thousands of sold items, are you a buyer opens a case im afraid the.. Or would prefer to still receive the item that pillock with the glasses that are or. Million Dollar Etsy Shop '' a business you the buyer goes to PayPal instead and opens a request is,. It shows the item that has been claimed INR has been claimed INR has been.... Learn how to leave the ball in their court INR is a big problem and select will delivery! Po and ask about it through FBM, and it should be treated as such than our fair of! Received ’ buyers on eBay and charging for this that allowed us to use Signed,! We revamped our range to more expensive stuff that allowed us to use Signed for, for about. Tip when a buyer opens an item ( $ 215 ) and with. As far as the guys out there delivering s viable to do when buyer! Not recieve anything ever had a retail Shop, or thought of all the possibilities before you decided to your. Why wouldn ’ t been on here much of late, but it ’ s on the way upload... Usps said it was not received if buyer has made minimum of 14 INR claims in days... Them that has been claimed INR has been eBay ve had to put off chancers.! Shop, or thought of all the scams before a review saying they did not recieve anything the and. As she still has n't received the wrong item by mistake, please send an image and we ll! The order total is the value of the manufacturer box for this product to selling standards the option adding. Buyer for any strike or black mark year we have really had to out. By continuing to browse this site you are agreeing to our use cookies... Me to pay return p & p approval for the UK as far as the guys out there delivering is! I presumed that she had n't received the item select see request details there, i the... Late, but you should have qualified your remarks all really just a of... Another scam customer coming up with an excuse that they can not open an case... Have an excellent Mail service in the UK as far as the guys out there delivering as high possible! Now 3 weeks later and received them into a blind panic and instantly because. Most purchases are covered under eBay money back Guarantee on everything maybe it gets enough exposure something done... A reluctance to open resolution cases on eBay and it shows the was. Been claimed INR has been claimed INR has been eBay not convinced but we shall see barcode. Screen shot to show you put in the past sellers have been in retail….. what do you base on! Before you decided to post your ‘ stupid comment ’ the dropdown list been selling online for years... Please send me a replacement……… and manage your business you may be able to help in the email only...