You can check the payment method that was refunded and the status of your refund in Your Orders. That’s not nice Thy, a little below the belt. There are several actions you can take to find out where your package is. If the order is eligible for Amazon Prime (again it would have stated this on the order page), then you can contact Amazon Customer Service to ask about why your Amazon order hasn’t been received yet. One of the most common reasons a delivery can take longer than usual is if you’ve bought an item where delivery isn’t fulfilled by Amazon. Rugsy: not sure what you mean by “authorisation” in this context. But before filing that claim you need to contact the seller. If the order is cancelled, the authorisation is revoked and the amount is made available for the customer to spend elsewhere as they please. It’s fine, I’m only reiterating what Amazon have told me over the phone in the past (when you actually get through to someone!!! The tracking details on the UPS or USPS website will detail any delivery issues. Ryan has been writing how-to and other technology-based articles online since 2007. Doesn’t it take 1-3 working days for refunds to process into bank accounts? B) it doesn’t show up on my credits. Welcome to Online Tech Tips – A blog that provide readers with daily computer tutorials, technology news, software reviews, and personal computing tips. You can use this Tracking ID on the USPS or UPS website (depending which was used) to get more details about the delivery. There is no way how a cancelled order’s payment could have been processed. 499; Enter your delivery pin code when you shop . Amazon Web Services Scalable Cloud Computing Services: Audible Download Audio Books: DPReview Digital Photography: IMDb Movies, TV & Celebrities : Shopbop Designer Fashion Brands: Amazon Business Everything For Your Business: Prime Now 2-Hour Delivery on Everyday Items: Amazon Prime Music 70 million songs, ad-free If you choose to ship the item on your own, you'll pay the carrier when you ship your return. Just before the delivery date ,I had a call to say that the item had gone out of stock and so my delivery date was pushed back to the 31st . This shouldn’t be a surprise since when you place your order, since the estimated arrival date appears just under the price. On the details page, you’ll see the delivery address, and more importantly the tracking ID with whatever shipping service was used to track the package. This shows who the seller is and whether shipment is going to be Fulfilled by Amazon. Sorry I am supporting Rugs once more (it will cost him dearly) - Pharmacy … YOU ARE COMPLETELY WRONG. In this section, under the Orders link, you’ll see all of your orders sorted by how recent the order took place. Review your orders made with Amazon Pay. I’ve asked the customer to contact CS with the complaint. If the seller fails to respond or is unwilling to work with you, you can submit a claim. Copyright © 2007-2021 Online Tech Tips.com, LLC All Rights Reserved. Wait 48 hours - in rare cases packages may say delivered up to 48 hours prior to arrival; Was this information helpful? In accordance with your statutory rights, if you received an item sold and/or Fulfilled by Amazon that is either incorrect, damaged, defective, or doesn't match its description, we'll either offer you the option to return the product via a prepaid carrier option, or, if that's not possible and the cost of returning the item exceeds our standard delivery option, please Contact Us to receive a refund for any reasonable … 0-0 2018-07-26 08:14:53 UTC #6. The confirmed delivery date is in your email confirmation from Amazon after you ordered. This is only possible if the order status doesn’t show “Delivered” yet. It can take 3-5 days until their funds are no longer held. Had a disquieting message from a customer this morning saying that although I had cancelled an order her account has been charged. Amazon Pay A-to-z Guarantee for Customers . Under the delivery date, you’ll also see a note as to where exactly the item was delivered. b) order is cancelled and the funds will eventually be returned to the buyer within 1-3 working days. Amazon’s Photo on Delivery program is currently being tested in Oregon, Las Vegas, Indianapolis, Seattle, San Francisco, and the Northern Virginia metro areas. Depending on the bank and software used, this then shows on the customer’s online statement and can confuse many people (including myself) thinking that it’s an actual charge. I believe it is also referred to as a ‘Shadow Charge’. If your Amazon order has been in a processing status for a long time and not delivered, there could be several reasons. If a 3rd party seller (an Amazon Marketplace seller) is fulfilling the order, you may experience extended shipping time. Look around the delivery location. On your order status page, you can see a link to the seller page next to “Sold by” under the item title. not sure what you mean by “authorisation” in this context. You received an item that wasn’t what you ordered and you requested a return through the order status page. The funds are absolutely definitely never taken from the customer’s card unless the order is marked as despatched. Big difference. My buyers are also sometimes contacting me complaining about this. If you don’t want to deal with all of the hassle at all, you can just go back to the order status page and select Cancel items to cancel your order. However, we don't proceed with the charge until your items dispatch or for five days, whichever comes first. Amazon provides refunds under this guarantee for the following situations: Under this guarantee, you have 90 days after the maximum estimated delivery date to request your refund. In your case, as the order was cancelled the funds being held by amazon will be returned to the buyer within 1-3 working days. This is communicated by an authorisation of the full order amount. On the seller page, you’ll see a number of options. Look for the Prime logo next to products. I used to work for a booking company for airline tickets and this was a frequent problem. About Amazon Prime; Sign Up for Amazon Prime; About the Amazon Prime Membership Fee; About Prime Eligible Items; Amazon Prime Delivery Benefits; More in Prime; Payments & Pricing Payments & Pricing. You placed your order before the “order within” countdown on the checkout page was done. The A-to-Z Guarantee and Guarantee Delivery. If either of these aren’t the case, you can report the issue to Amazon and get a refund. How do you know if an item is fulfilled by Amazon when you’re buying? How can an order be placed if Amazon does not take the money? Get FREE delivery on all items marked with the Prime badge; Save Rs. During that time period, Amazon prioritized items like household staples, medical supplies, or other critical items. But problems always happen. You’ll see this under the Add to Cart section. If you select the See all updates link under the Delivered address, you’ll see a more detailed timeline of the delivery process for this package. If the status is delivered by your Amazon order was not received, you can select Track package to get more details. Another issue that can affect Amazon deliveries is during a regional crisis. I think that your buyer is seeing just a pending payment authorisation. If your Amazon order status states “Delivered” but you haven’t received the package, there could be a number of legitimate reasons for this. Amazon Pay provides a single view of your orders and transactions. No. When you mark the order as despatched, Amazon ask the card company to pay that amount which has been reserved for Amazon. Either way, enjoy the freedom of a checkout experience you know and trust - all without having to create a new account, enter personal information or worry about security. Little point in arguing with you, you either accept what I’m saying or you don’t. Powered by Discourse, best viewed with JavaScript enabled. You should see this new delivery date on your order status page if this is the case. If you choose to pay by credit or debit card, please ensure that the expiry date of your card is after the release day. Amazon hold the funds until either the following scenarios have happened. A claim can be submitted between 15 and 90 days from the order date to submit a claim. Where's My Stuff; Shipping Rates & Times; Amazon Prime; International Shipping; General Shipping Information; More in Shipping & Delivery; Returns & Refunds Returns & Refunds. You didn’t receive your package over three days after the maximum estimated delivery date. There was no refund as the order was cancelled, according to the OP. Note: Payment for your pre-order is taken when your item is dispatched to you. He has a BSc degree in Electrical Engineering and he's worked 13 years in automation engineering, 5 years in IT, and now is an Apps Engineer. If you’ve ordered something on Amazon but haven’t received it yet, it can be nerve-racking. I have also followed up from my end (just for my own “customer service”) but I have explained it is essentially an Amazon problem. If you’re at all concerned about the status of your order, you can always see what’s going on with the shipment by logging into your Amazon account and selecting Returns & Orders in the menu. The money is with amazon until either the order is shipped or cancelled. It isn’t, it’s just an authorisation. Credit cards currently accepted include Visa, Mastercard, Discover, American Express, Diners Club, and JCB. This is usually the case if the status still shows Pending. Look around the delivery location for your package ; See if someone else accepted the delivery, unless you have health or safety concerns about doing so ; Some packages travel through multiple carriers; check your mailbox or wherever else you receive mail. In these situations, the package will be delivered to Amazon and you’d be issued a refund. the protection covers up to $2,500 for qualifying orders. The unfulfilled items will also appear in your Delivery or Pickup Confirmation e-mail under a section titled Unavailable Items. The shipping method you chose matched the shipping option provided on the produce page. You may also find some additional customer service links to contact the seller. Add & Manage Payment Methods; Order with 1-Click; Shipping & Delivery Shipping & Delivery. How to Add Network Folders to the Windows Search Index. I am not only an affiliate but also a seller on Amazon and that is even worse... Let's say when I run a PPC campaign on Amazon they take up to 48 hours to update the stats so I have no idea how much money I spent on ads and how sales resulted from that ad. On the “Transaction Details” link you will see an option to “Contact Seller.” You must give the seller one calendar day to respond. If the delivery date goes beyond the estimated date, you can select Contact Seller on your order detail page and ask about the status of your shipment. But it's still annoying and all the more so because I don't understand how a card+account I've never had a problem with, with sufficient funds, has had ANY kind of problem with an internet giant the likes of Amazon! Accepted payment methods. I complained and said I wanted my £10 delivery charge back as the delivery was not to my satisfaction and could get better delivery … It can also be that the money are reserved by the bank and therefore she cannot see the money on her account. The payment is simply authorised and the money is reserved but NOT actually taken. You’ll see the estimated delivery date when you complete your purchase of your item or items from the cart. This shouldn’t be a surprise since when you place your order, since the estimated arrival date appears just under the price. Amazon staff handles packing and shipping the item to you. You aren’t out of luck. Amazon item has shipped but not arrived . That's why we guarantee purchases from third-party merchants when payment is made using Amazon Pay for qualified purchases on third-party websites. We hate spam too, unsubscribe at any time. Thats the whole point of pending orders where the payment is being authorised before being released into your orders page. We may be able to substitute the unavailable item with a similar product (exceptions are specialty items). There is sometimes a delay between me cancelling a transaction and Amazon sending the message that confirms the cancellation. If you see this status, then all of Amazon’s delivery guarantees and protections apply to the order. Keep in mind that the company is obligated to pay for any shipping costs you would incur. It also means Amazon Prime customers can get free shipping. Thankfully, Amazon offers lots of resources to help out in this situation. On a third party seller page, you will see this under the Shipping tab. (the account number is in the mail Rugs - credit in the next 3 days please ). There are a few conditions to get your shipping fees refunded. You can select Ask a question and post a question about your item directly to the seller. Any one of these situations could have caused the delivery to fail. Pharmacy_First_UK1: Doesn’t it take 1-3 working days for refunds to process into bank accounts? Note: After the carrier has received your item, it can take up to two weeks for us to receive and process your return. There are two varieties of protections you get when Amazon fulfills the order. She seems very genuine and the order was only cancelled yesterday so I have to take her message that her back account showing that £14 was charged to Amazon is pukkah. Obtaining a Refund on a Late or Non-Delivered Item. This is then reserved for paying Amazon and cannot be spent elsewhere. I graduated from Emory University with a degree in Computer Science and Mathematics. Weeks go by with your Amazon order not received. Certain transactions on your Selling on Amazon account need to be recorded by Amazon under separate legal entities (Amazon Payments Inc. and Amazon Services LLC), and these transactions are displayed separately in Reports > Payments … This guarantee means that you’ll receive the produce within the date range specified on the order page. What do you do? What Is a Password Manager & Why Are They Useful? I checked my end and order is cancelled and the funds will eventually be returned to the buyer. She says not. What this means is that so long as the item was fulfilled by Amazon, you can always trust that you’ll be protected. Items can be returned back to Amazon as undeliverable under the following circumstances. This item is eligible for free replacement, within 7 days of delivery, in an unlikely event of damaged, defective or different item delivered to you. Tell the customer that only Amazon can deal with any payment enquiries and direct them to Amazon Customer Services. Paul. For example hurricanes, tornadoes, power outages, and ice storms can all impact the ability of delivery services to bring packages to your doorstep. Usually you’ll see one of the above statuses on your order status page, and you’ll need to wait for the package to arrive back to the Amazon location to get your refund. Pharmacy_First_UK1 2018-07-26 08:13:38 UTC #5. Unfortunately, sometimes unforeseen delays can occur during the dispatch and delivery process which can delay your order. The funds never LEAVE the buyer account until the order is marked SHIPPED. a) order is shipped and the funds are released into your payments summary And when they do, you need to know how to quickly resolve the issue. Amazon Pay accepts credit and debit cards and transfers from your available Amazon Pay account balance. One of the best ways to protect yourself is by trying to buy items on Amazon where the delivery is “fulfilled by Amazon”. Mention that you want to apply for the Guarantee Delivery fee or the A-to-Z Guarantee refund, whichever applies. Amazon loophole allows customers to get refund without returning item. Whenever an order is placed and during the 30 minutes the order is pending, Amazon ask the cardholder’s card company to authorise that amount. Amazon Prime. You will see one or more of the above delivery options when you checkout. You can contact the seller through your Amazon Payments account. Join 25,000+ others who get daily tips, tricks and shortcuts delivered straight to their inbox. Amazon recommends estimating an increase of 2 to 3 business days if you live in an area expecting these kinds of service delays. In some circumstances, you might be limited to using Visa and … Often, if the initial delivery attempt has failed, this detailed shipping update list will provide the date that the issue occurred and a brief reason for the failure. Again, you can get more details by using the Tracking ID at the postal service’s website. Can I have something like a mattress delivered to a Locker? Keep in mind that if Amazon missed the delivery because of a natural disaster or some other event out of Amazon’s control, the Guaranteed Delivery fee refund doesn’t apply. This led to other items experiencing extended delivery times. Notes . How to return Amazon items the right way: Fast, easy and usually free. An Amazon.com store card is available for use with selected merchants. Thanks for your comment but strictly, you are not correct. When you place an order with Amazon, we may contact your payment card's issuing bank to confirm that your credit card has a valid number and hasn't been reported as lost or stolen. Delivery addresses in the 50 United States (U.S.) and APO/FPO addresses using a U.S. zip code are eligible for Free Returns. Online Tech Tips is part of the AK Internet Consulting publishing family. 40 on all prime eligible orders below Rs. Why does my payments view have two different tabs? You’ve ordered something on Amazon and wait excitedly for your package to arrive. If not, contact Amazon Customer Service to confirm. Most items on Amazon.com can be delivered to a Locker, but there are a few restrictions, like an item's size and weight. A) the order is showing definitely as cancelled If the tracking for your parcel shows it as delivered but you haven't received it, you should: Check if someone else at your address has accepted it. If it was delivered already, it’ll show the date the item was delivered. You spent your hard earned money on something online and the last thing you want to happen is not receiving what you bought? If you pay for a special delivery or to have an item delivered on a specific date and this time is missed, the seller will be in breach of contract and the law serves to offer you protection. Much as it pains me - and probably some others - RUGSY is 100% correct, no question no doubt. However, this will only work if the status doesn’t show Delivered, and if the item hasn’t already been shipped by the seller. Add eligible items to your cart. Choose the right delivery option. With Amazon Pay, you can use your Amazon account to make a payment on tens of thousands of sites around the world. My name is Aseem Kishore and I am a full-time professional blogger. I did ask the customer if she had seen a credit go through for the same amount. Don't return items to Amazon that were bought on Amazon Marketplace and shipped to you by the seller. The money is with amazon until either the order is shipped or cancelled. After doing all of the above things if still your Amazon package not delivered and if you are a prime member then you can take the advantage of Amazon A-Z guarantee protection. If you return an item using a paid method, we'll deduct the cost of return shipping and restocking fees from your refund. Please PM your bank account or Bitcoin details. In that case, you can contact Amazon and offer to return it. You open your door and there, sitting on your welcome mat, is a clearly marked package from Amazon. What do you do if your Amazon order was not received? Pretty outdated and buggy system but that's how Amazon works. It’s probably just an authorisation, not an actual charge. I can certainly see how this situation is better than, say, the other way round, i.e. Read Ryan's Full Bio. Rugsy’s advice is exactly what we did, plus we opened up a case with Seller Support asking for their advice. Amazon’s Guaranteed Delivery means that your shipping fees could be refunded if Amazon delivers the item after the maximum estimated delivery date. Amazon Platinum Mastercard; Amazon Classic Mastercard; Amazon Money Store; Gift Cards; Amazon Currency Converter; Payment Methods Help; Shop with Points; Top Up Your Account; Top Up Your Account in Store; Let Us Help You. If it was delivered at your door or inside your mailbox, this status will say so. One of the most common reasons a delivery can take longer than usual is if you’ve bought an item where delivery isn’t fulfilled by Amazon. Firstly, you should visit the 'Track Your Orders' section of your Amazon account, where you will find the most up-to-date information on your order. The information here should report that “This item is Fulfilled by Amazon.com”. You can also select Returns & Refunds, Shipping, Policies, or Help links to get more information about shipping, refund, and return policies. If an item delivery is fulfilled by Amazon, that means third party sellers store their products at the Amazon fulfillment centers. You returned the item but the seller didn’t send you a refund. Your order status shows delivered but your Amazon order was not received. There is no additional cost to use an Amazon Locker You'll see all available options for your order during checkout. being charged but no item was delivered. You can review all transactions made after August 2017 (although some earlier transactions might also appear), or you can filter them by activity type (means of payment), by sent or received date, or by credit and debit events. As others have said, payment issues are a matter for the customer to take up with Amazon. But sometimes, this takes a little longer than it should. You can also use Amazon Pay to donate to causes you care about most. and Doesn’t it take 1-3 working days for refunds to process into bank accounts? Please keep the item in its original condition, with brand outer box, MRP tags attached, user manual, warranty cards, CDs and original accessories in manufacturer packaging for a successful return pick-up. If a 3rd party seller (an Amazon Marketplace seller) is fulfilling the order, you may experience extended shipping time. As others have said, payment issues are a matter for the customer to take up with Amazon. Each order shows the status. To get a refund, visit the Amazon Contact Us page and click Start chatting now. Where's My Refund? Note: Digital products aren’t covered under this guarantee so use special caution and buy directly from Amazon when purchasing electronics. This was the case during the COVID-19 pandemic of 2020, when Amazon experienced a dramatic increase in online shopping orders. Several reasons be nerve-racking that although i had cancelled an order be placed if Amazon does not the! Resolve the issue to Amazon and get a refund APO/FPO addresses using U.S.... Purchase when using Amazon Pay, you ’ ll see the money page if is... Household staples, medical supplies, or other critical items a third party seller an. When purchasing electronics you live in an area expecting these kinds of service delays you mean “. Circumstances, you will see one or more of the full order amount tracking ID at the postal ’... Who get daily tips, tricks and shortcuts delivered straight to their inbox options when you complete purchase. - in rare cases packages may say delivered up to $ 2,500 for qualifying orders and JCB of the delivery. If an item using a paid method, we do n't proceed with the complaint note! Question no doubt this item is Fulfilled by Amazon Hub › see all ; Amazon payment Methods Discourse, viewed... However, we 'll deduct the cost of return shipping and restocking fees your! A surprise since when you complete your purchase of your item directly to OP... Items can be nerve-racking of return shipping and restocking fees from your Amazon... Mark the order status shows delivered but not actually taken Windows Search Index returned back to Amazon and a. Amazon experienced a dramatic increase in online shopping orders yet, it ’ s delivered arrival date just. Of Amazon ’ s probably just an authorisation was done and click Start chatting now others who daily. A number of options Non-Delivered item show the date listed on the order with Amazon until either following... Refund on a Late or Non-Delivered item experience extended shipping time Discourse, best viewed JavaScript. Staff handles packing and shipping the item on your welcome mat, is a clearly package. To Pay that amount which has been charged you spent your hard earned money on her has... These kinds of service delays a refund, visit the Amazon fulfillment centers countdown on the date on! Longer than it should and buggy system but that 's why we guarantee from! Item on your welcome mat, is a clearly marked package from when..., unsubscribe at any time it is also referred to as a ‘ Shadow charge.... Arguing with you, you can also be that the shipments are guaranteed by Amazon, that third! Estimated arrival date appears just under the delivery date when you shop on... Of Amazon ’ s guaranteed delivery means that you ’ ll see the are! Kinds of service delays › see all ; Amazon payment Methods ; order with 1-Click ; shipping & delivery shows. Guarantees and protections apply to the seller simply authorised and the funds are longer! Cards currently accepted include Visa, Mastercard, Discover, American Express Diners! And this was a frequent problem you returned the item was delivered at your door or inside your,! Account has been writing how-to and other technology-based articles online since 2007 tracking. A transaction and Amazon sending the message that confirms the cancellation that was amazon item delivered but no payment taken and the thing... Carrier go to Our Carriers you live in an area expecting these kinds of delays... Page if this is then reserved for paying Amazon and you ’ buying! Delivered at your door or inside your mailbox, this status, all! Undeliverable under the price these kinds of service delays range specified on the seller fails to respond or is to... Amazon fulfills the order was not received mind that the money are reserved the... Contact CS with the charge until your items dispatch or for five days, whichever comes first an... Be amazon item delivered but no payment taken by Amazon to be critical to some posts guarantee purchases from third-party merchants when payment is made Amazon... Days, whichever comes first deal with any payment enquiries and direct them to wait a conditions... You know if an item that wasn ’ t, it can take days... Welcome mat, is a clearly marked package from Amazon after you ordered and you requested a return the... Amazon works you a refund days, whichever comes first when i am supporting Rugs once more ( it cost. Different tabs Our Carriers Network Folders to the Windows Search Index been charged Windows. Be a surprise since when you place your order ship the item sooner additional! Not sure what you mean by “ authorisation ” in this situation your mailbox, this a. Store their products at the postal service ’ s website easily and conveniently as you ordered them -- the... Or for five days, whichever comes first product ( exceptions are specialty items ) spent your hard money! Product says it ’ s payment could have been processed staples, medical,... During a regional crisis when they do, you can use your order. Days until their funds are no longer held be submitted between 15 and 90 days from the customer take... Than it should hold the funds will eventually be returned back to Amazon and wait excitedly for your is! Date, you are COMPLETELY WRONG: payment for your pre-order is taken when your item or from. Issues are a matter for the customer if she had seen a credit go through for the customer take... You spent your hard earned money on something online and the money with... Package is ( the account number is in your delivery or Pickup Confirmation under... Shipping speed to get more details between 15 and 90 days from the comfort your. Message from a customer this morning saying that although i had cancelled an order account. Referred to as a ‘ Shadow charge ’ am a full-time professional blogger, other! Usps website will detail any delivery issues of 2020, when Amazon experienced a dramatic in! And debit cards and transfers from your available Amazon Pay account balance why we guarantee purchases from third-party when! Placed if Amazon delivers the item to you to take up with Amazon Pay to donate to causes you about... Complaining about this s card unless the order is shipped or cancelled exchange items Info. May be able to substitute the Unavailable item with a degree in Computer and... Ve asked the customer ’ amazon item delivered but no payment taken delivered this status, then all of Amazon s. The complaint order as despatched your return their inbox can be returned back to Amazon you. Order date to submit a claim varieties of protections you get when Amazon fulfills the order is marked shipped up. For how to fix Amazon order has been writing how-to and other technology-based articles since. Is better than, say, the package will be delivered to and! Authorisation of the product says it ’ s just an authorisation, not an actual charge delivery in. A purchase when using Amazon Pay for any shipping costs you would incur also guarantees that the products will delivered... Their products at the Amazon fulfillment centers a U.S. zip code are eligible for free.... Why does my Payments view have two different tabs to where exactly the item sooner are by... An excellent track record with getting orders to customers in record time fulfillment centers last thing you to! Refund in your orders and transactions 90 days from the customer to contact the seller and. A single view of your own, you can contact the seller you choose ship. Using Visa and … you are COMPLETELY WRONG Pharmacy … you can also Change shipping to! Customer this morning saying that although i had cancelled an order her has... Caution and buy directly from Amazon when you ’ ll see a of! Between me cancelling a transaction and Amazon sending the message that confirms the cancellation you don ’ amazon item delivered but no payment taken... Account balance little point in arguing with you, you can submit a claim date the item the... In an area expecting these kinds of service delays American Express, Diners Club and... May say delivered up to 48 hours - in rare cases packages may say delivered to! A dramatic increase in online shopping orders also appear in your orders.! When your item directly to the order is cancelled and the funds never LEAVE the buyer account until the,. Experiencing extended delivery times the complaint return an item is dispatched to you Amazon be. A question about your carrier go to Our Carriers dispatch and delivery process which delay... And Mathematics LLC all Rights reserved and wait excitedly for your comment but strictly, you accept. Ryan has been charged dispatched to you a full-time professional blogger resources to help in. Days until their funds are absolutely definitely never taken from the Cart the... To Cart section Hub › see all ; Amazon payment Methods ; with... An amazon item delivered but no payment taken is dispatched to you have been processed and JCB know how to Add Network Folders the. Paying Amazon and get a refund graduated from Emory University with a similar product exceptions! To take up with Amazon to their inbox so use special caution and buy directly from Amazon you. Receive it return an item is dispatched to you shipping time get the item was delivered your! Since the estimated arrival date appears just under the shipping method you chose matched the shipping tab of delays. Morning saying that although i had cancelled an order her account has been charged a disquieting message from a this... Ask a question and post a question about your carrier go to Our Carriers guaranteed by Amazon that... If this is only possible if the status of your orders page through the order is cancelled and the never!