Log in to your account to view your booking, make a payment towards your outstanding balance, and add on extras. After reflecting on this I phoned the complaints team who said they would get back to me in 30 minutes as the manager was on a break. Search for Business Centres near you on Yell. Get verified information about Thomson Airways complaints email & Phone number. Rate Tui’s value and service. This website provides hard to find phone numbers as a call connection service, and is not associated with the company. Whether you have had a terrible flight with the company, you stayed in bad accommodation or you had a negative experience with an employee you can call the complaints number to file a complaint about your experience. Call Customer Services on 0203 451 2688. Complaints About Flights/Holidays/Cruises. Investors. TUI Holidays Complaints Department Contact Address. Please share your TUI customer service or holiday Nightmare.....TUI don't care. If you have a query, take a look at our Ask a Question section. Share your experience, submit a complaint, contact TUI directly. € 0,30/min) CONTACT DETAILS. ATOL protection does not apply to the other holiday and travel services listed on this website. Read reviews of Tui, share your experience and resolve your issues. Thomson Airways (UK) complaints contacts. Phone: 1850 946 164 (ROI) 028 90 389 387 (NI) By Post: TUI After Travel Customer Support 12th Floor Alexandra House Alexandra Road Swansea SA1 SED UK. Help and complaints » ... You can use our website and search by name or by the company’s unique five-digit ABTA number. ... VAT number 823 8367 14. We're part of TUI Group - one of the world's leading travel companies. Our opening hours are: Our top deals tailored to you, straight to your inbox Sign up for offers. TUI AG (short for Touristik Union International), also known as TUI Group, is an Anglo-German multinational travel and tourism company headquartered in Hanover, Germany. We're part of TUI Group - one of the world's leading travel companies. You can call this number if you are abroad, or if you are having any emergency issues before you’ve departed on your holiday. There’s nothing worse than a delayed flight, being stuck in an airport for hours is not the best way to start or end your holiday. See Travel Aware page - for travel advice from TUI. FLIGHT DELAY COMPENSATION & LUGGAGE CLAIMS. At Complaints-Number, we have the direct number for the complaints department of many popular companies such as ITV, Channel 4, Barclays, Asda, Easyjet, Vodafone, John Lewis and KFC. Great Deals on Tour Packages, Flight Tickets & Hotels at tui.in. Our Holiday Claims Solicitors have dealt with TUI for a number of years and helped many people make successful holiday accident claims or holiday sickness claims . Complaints, Compliments and Tips for TUI. If you need some help, you can contact their customer service department for some assistance. Learn more. Some of the flights on this website are also financially protected by the ATOL scheme, but ATOL protection does not apply to all flights. TUI UK & Ireland Head Office Wigmore House Wigmore Lane Luton Bedfordshire LU2 9TN Switchboard: 024 7628 2828 Wigmore House is situated close to London Luton airport on the outskirts of Luton. To find out more about flight delay compensation, please click. Whether you have had a terrible flight with the company, you stayed in bad accommodation or you had a negative experience with an employee you can call the complaints number to file a complaint about your experience. If you’ve booked a holiday through the tour operator TUI, and you were injured in an accident or got sick on holiday, you might be entitled to claim compensation from TUI. Once you’ve completed your form, we’ll send you an acknowledgment email with your reference number. TUI customer service contact number is: 0845 682 0190 Get in touch with TUI with all of the relevant customer service contact details and phone numbers. See travelhealthpro.org.uk - for current travel health news. If you are contacting us during this time, unfortunately all our advisors are busy right now - but someone will be with you as soon as possible. If you can’t find what you’re looking for, please feel free to contact us. If your query relates to the Travel Money Card then please contact call the following number: 0203 130 0133 (standard call charges apply) Or email customerservice@tuiprepaidcard.co.uk You will be offered compensation or a refund for the flight price, you will need to provide information about the flight you were on so they can confirm it was delayed. Call the Thomson Airways complaints line on 0203 451 2699 if you have a complaint about a product or service. You will need to remember the date and time of the problem and possibly provide information about the employee (name or description of appearance) you will also need to provide a description of what happened and any evidence if you have it such as videos or photos of the event. E-mail address * Phone. Click here to find out the types of complaints we can, and can’t help with. If you’re onboard, just pop along to reception. Financial protection; We use cookies on this website. If you have any problems or complaints while you’re on holiday with us, please make sure that you immediately inform a member of our team or the accommodation management. Registered address: Wigmore House, Wigmore Lane, Luton, Bedfordshire, United Kingdom, LU2 9TN, About TUI MyTUI app Cookies Notice Manage Cookie Preferences Privacy Notice Terms & conditions Ways to Pay TUI Reviews Travel Jobs Affiliates Discover Google Play Store App Store for Ios Travel Money Holiday Budget Calculator TUI Group document.getElementById("copyRightYear").innerHTML = "© "+new Date().getFullYear() + " TUI Group"; First Choice Holiday Brochures Travel After Brexit Holiday WeatherNHS Discounts. And all of our holidays are designed to help you Discover Your Smile. +32 (0)2 717 86 61 Mon-Fri 09:00-20:00 Sat 09:00-18:30 Closed on Sunday and public holidays (max. Postal Address Tui Ora Limited … If we can’t resolve the problem in resort or during your flight, please make sure you get in touch within 28 days of returning from your holiday. All complaints should include the following information: flight numbers, travel dates, city pairs, ticket numbers, passenger names, and full mailing address. I’m booked on a flight landing in Tenerife 27th Dec 17:50 so we must take a test after 17:50 on Christmas Eve. Complaints we can and can’t help with. Contact. The team in our TUI Guest Experience Centre is here for you 24 hours a day, seven days a week. Luton is just off J10 of the M1, 30 miles from the centre of London. To find out more, please read our We use cookies to improve your experience on our site and to show you personalised advertising. We’ll do our best to resolve your problem on the spot. TUI why are you refusing to offer cancellation when it’s impossible for anyone on a flight to get a PCR COVID test result in time? Still can't find what you're looking for ? Whether you flew with TUI or stayed at one of their hotels or went on a TUI cruise if you have had a bad run-in with an employee you can call to file a complaint about it. Top tip Always check with your travel provider what financial protection is in place for your booking. Resolving disputes. If you've booked your holiday with one of our Members and you have a problem, click here to find out how we can assist you. Reference number; Lead name on the booking; Date of departure and flight number; Your email address and phone number; Your full postal address; CONTACT DETAILS. If you do not receive an ATOL Certificate then the booking will not be ATOL protected. Opening Hours Monday to Friday 8:30am - 5:00pm. If you have recently gone on a TUI flight, holiday or cruise and there was something that made your experience unpleasant or something you feel was unacceptable you can file a complaint about it by calling. If you’re on the Stay part of your Cruise & Stay holiday, please call our dedicated TUI Guest Experience Centre. Complaints Department is not affiliated to, linked with or otherwise endorsed by Thomson Airways (UK). Our website uses cookies to improve your experience. If you have any questions or queries while you’re away, you can contact a rep digitally through our TUI Guest Experience Centre which is open 24 hours a day, seven days a week. Call Connection, Calls cost 7p per minute plus your standard network charge. About TUI Group TUI policyLOUNGE History Compliance. LOG IN, Holidays for groups of 10 or more passengers: 0203 451 2684. This is usually the case for more complicated complaints, such as those regarding mis-sold products or offensive content. This website will provide you with information on the protection that applies in the case of each flight before you make your booking. To top . Please try again later. Compare Tui with other companies before you buy. Visit Complaints Department. TUI will deal with each complaint about the services they offer individually as they take any complaints very seriously. Here’s how you can get in touch: If you have any problems or complaints while you’re on holiday with us, please make sure that you immediately inform a member of our team or the accommodation management. For Gift Card or eGift queries - The Gift Card Customer Care team is available from 8:45 to 17:30, Monday to Friday, excluding UK bank holidays. Close. You will be able to be transferred to another department if you would like to know more about a specific topic that customer services cannot help you with. TUI 24 Hour Emergency Contact Numbers. Ich habe ein Anliegen zu einem TUI fly Flug:. If you require special assistance, or would to discuss your accessibility or welfare requirements, you can call us on 0203 451 2585 or click here for more information. Before and after travel. Phone: 06 759 4064 Fax: 06 759 1799 Email: Physical Address 36 Maratahu Street. Again, if it was something serious you should contact the police before contacting TUI. Book your holiday on tui.co.uk About us. The advice can change so check regularly for updates. You may be offered a refund or compensation. The team in our TUI Guest Experience Centre is here for you 24 hours a day, seven days a week. Although, the travel firm hopes to restart this summer - despite MPs claiming a trip abroad is unlikely. When you pay you will be supplied with an ATOL Certificate. All the flight-inclusive holidays on this website are financially protected by the ATOL scheme. TUI Complaints. Contact Number. A list of members is available from our registered office. * Pls. TUI are offering customers a range of refund and rebooking options with their TUI Travel Promise, so if you have been struggling to get through to TUI for a refund this is how to apply. Our Customer Relations department can be contacted online. In both cases, you will need to select your travel destination, departure airport, departure date, duration of your trip and the number of rooms and guests. Log in to your account to view your booking, make a payment towards your outstanding balance, and add on extras. You are also able to discuss the process for flight delays and compensation claims. We're really sorry - all of our travel experts are busy right now. Consumer reviews, complaints and opinions about TUI. Contact TUI at their UK & Ireland head office on the phone number written above. Für getätigte TUI fly Buchungen bis 30.11.2020: Airline TUI fly. 2 hours later no contact from TUI so phoned the complaints team again. If you have a general complaint about the company you can complain by calling the TUI complaints team. If you are looking to speak with customer service, the TUI contact number is: 0845 682 0190. We can connect you to make your complaint, The contact number for TUI is available directly from their website at no or lower cost. If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts will not be ATOL protected. We use the term ‘partner’ to refer to an employee of equivalent standing to that of a partner in a partnership. Street, Number. Any questions you have about your holiday or itinerary, payments and refunds, or customer complaints. Find TUI Contact Centre in Swansea, SA1. Registered address: Wigmore House, Wigmore Lane, Luton, Bedfordshire, United Kingdom, LU2 9TN.. If you have a complaint about the website or you had an issue whilst booking a TUI flight, cruise or holiday via the website you can make a complaint by calling. Tui has cancelled holidays up until June 11, with cruises put on hold until at least July. By Rail Luton Airport Parkway is the nearest Obwohl wir unser Team an den Service Telefonnummer aufgestockt haben, ist das enorm hohe Anrufaufkommen kaum zu bewältigen. See gov.uk/travelaware and follow @FCDOtravelGovUK on Twitter and Facebook.com/FCDOtravel - for the latest general FCDO travel advice, including coronavirus travel guidance, security and local laws, and passport and visa information. If a member of the complaints team feels like your complaint would be better dealt with by another department you may be transferred. Cookie Notice. Read 11 reviews, get contact details, photos, opening times and map directions. By contacting us you agree to the privacy notice of TUI AG. If you have experienced something illegal or very serious you should contact the police before speaking to TUI. Should you prefer to reach us by mail, the address is: Tui Airlines Belgium NV TUI fly Customer Relations Gistelsesteenweg 1 If you would like to inquire about their services, find out more about the company or you want to hear about the complaints policies and procedures you can call the TUI customer services team. Have you ever booked a holiday at TUI? The latest travel news and alerts to help you stay informed about your holiday can be found on our Travel Information section. When you have connected to the automated service, you can press 1 for Sales, press 2 for Customer Services, press 3 to return a call from TUI, or press 4 for Public Relations. Please ask for it and check to ensure that everything you booked (flights, hotels and other services) is listed on it. Please see our booking conditions for information, or for more information about financial protection and the ATOL Certificate go to: www.caa.co.uk. The Foreign, Commonwealth & Development Office (FCDO) and National Travel Health Network and Centre have up-to-date advice on staying safe and healthy abroad. If you originally booked your holiday via a travel agent other than TUI, please contact them so they can submit feedback on your behalf. During the current situation regarding COVID-19, Tui advises against all types of travel, however, they will be able to help you in case you have any inquiries. You will need to explain what the problem is and a member of the team will make sure that the problem is quickly fixed for other customers. Need to Complain? If you have a general complaint about the company you can complain by calling the TUI complaints team. The Money Saving Expert has had complaints from TUI customers about the online refund form which the tour operator launched to make it easier for people to get their money back. We’ll do our best to resolve your problem on the spot. We’ll be in touch with the lead passenger on the booking within 28 days. Postcode, City. You can get in touch with the TUI complaints team by calling, you can file a complaint regarding any aspect of the company or about any negative experience you have had whilst using their services. Book With World's Largest Leisure Travel Company for Premium Experience. By using this website you agree to our Cookie Policy. Or, give us a call on 02034512688. And all of our holidays are designed to help you Discover Your Smile. If you need to contact TUI in an emergency, you should call their 24 hour emergency number on +44845 682 0199 (calls from abroad are charged at an international rate). Download the TUI App – this is the easiest way to get hold of us. Calls cost 7p / min plus your companies access charge. If you recently had a delayed TUI flight you can complain by calling. ... TUI Travel merged with TUI AG to form TUI Group in December 2014. Registered in England with number 00444359. 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